Frequently Asked Questions

Here are some questions which are frequently asked of us:

Q: What materials do you offer?
A: We manufacture parts in materials from every family of elastomers (rubber) and some plastics.

Q: Which industries use your parts?
A: We supply a broad spectrum of industries where the sealing of fluids and gases is a key concern for optimal success of a process.

Q: Do you have a standard stock of seals?
A: No, everything we produce is manufactured to customer order. There is a very wide range of sizes and materials in the seals world and we specialise in offering a customised engineering solution for each customer application.

Q: What is the largest part you can make?
A: We can manufacture parts with an internal diameter of ca 2,500m (98”)

Q: What is the smallest part you can make?
A. We can manufacture parts with an internal diameter of ca 01.mm (0.04”)

Q: Do you provide samples?
A: Yes, we can provide samples for a minimal charge.

Q: Do you charge for tools?
A: We have more than 15,000 O-ring sized tools. If we are able to manufacture a part from our range of freely-available tooling, we will do so. If no tool exists, we will discuss with the customer the most economic solution.

Q: What’s the lead time on parts?
A: Depending on required quantities, size of parts and material choice, lead times vary from 48 hours to a few weeks. We have some of the shortest lead times in the global industry. Crucially, we understand the meaning of the word “urgent”.

Q: What technical support could I expect?
A: We are experts in developing and selecting elastomer and polymer materials for customer applications. Equally, we are experts in designing components from elastomer and polymer materials. You can expect highly practical answers promptly to your engineering enquiries.

Q: What’s your international experience?
A: More than 80% of our customers are outside the UK. We think and operate globally.